FAQ / Troubleshooting

Sometimes, the Stream Deck software fails to uninstall the plugin. When this happens, the plugin folder is left in an unusable (but not empty) state, causing subsequence installations to fail.

To fix the situation, you must manually delete what's left of the plugin folder.

  • Quit the Stream Deck software.

  • Delete the plugin folder.

    • Windows: "%appdata%\Elgato\StreamDeck\Plugins\se.trevligaspel.midi.sdPlugin"

    • macOS: "~/Library/Application Support/com.elgato.StreamDeck/Plugins/se.trevligaspel.midi.sdPlugin"

  • Restart Stream Deck.

  • Install the plugin.